Terms of service

These terms govern your use of the Lotura platform. By creating an account, using the dashboard, or submitting a reservation through the platform, you agree to them. If you are using the platform on behalf of a business, you agree to them on that business’s behalf.

The service

Lotura lets restaurants receive and manage reservation requests, and lets hotel concierges refer guests and track the rewards they earn. Reservations are requests, not guarantees; a restaurant decides whether to confirm, decline, or cancel each one.

Our role

Lotura is a record-keeper. We record that a referral happened and we show that record to the restaurant and to the hotel partner it belongs to. We do not fund, set, negotiate, or pay any referral reward, and we take no share of one. Whether a referral is rewarded, on what terms, and by whom is agreed directly between the restaurant and the hotel partner. Where the platform displays a reward, such as a gift card recorded by a restaurant, it is showing what that restaurant issued and told us to show; it is not something we issue, hold, or stand behind.

If you are a guest booking a table

Most of what follows is addressed to the restaurants and hotel partners who hold accounts. Booking a table asks very little of you, so here is the whole of it in one place. A reservation you submit is a request: the restaurant confirms, declines, or cancels it, and we email you either way. Please give accurate details and let the restaurant know if your plans change.

If you arrived through a hotel’s link, the restaurant rewards that hotel for referring you. The booking form says so before you book. It does not change your price, it does not add a fee, and it does not affect whether your reservation is confirmed. Any discount offered to you comes from the restaurant. What we do with the details you enter is set out in our privacy policy.

Accounts

• Restaurants are responsible for keeping their dashboard credentials confidential and for activity that happens under their account.
• You agree to provide accurate information and to keep it current.
• Notify us promptly if you believe an account has been accessed without authorization.

Acceptable use

You agree not to misuse the platform, including by attempting to access data that is not yours, disrupting the service, submitting fraudulent reservations, or manipulating referral rewards. We may suspend access that we reasonably believe violates these terms.

Referral rewards

Rewards earned by hotel partners (stars) reflect referral activity recorded in the platform. Their value and how they are honored are set by the participating restaurant. Unless a restaurant states otherwise, rewards have no cash value and may be adjusted to correct errors, no-shows, or fraud.

Because the arrangement is yours rather than ours, using the platform means you promise us the following, and you are responsible for keeping it true:

• Hotel partners — that your employer permits you to refer guests and to accept a reward for doing so, and that you have made whatever disclosure your employer or your professional obligations require. If that permission is withdrawn, stop using the platform and tell the restaurant.
• Restaurants — that any reward you offer a hotel partner is lawful where you operate, is agreed with the hotel rather than only with an individual, and complies with any rules that apply to what you are offering, including liquor rules where the reward involves alcohol.
• Both — that guests are not misled about the recommendation. Where a guest books through a hotel’s link, the booking form tells them that the restaurant rewards its hotel partners for referrals; neither of you may remove, contradict, or obscure that.

We may suspend a partner or a restaurant if we have reason to believe one of these is not true. We do not verify them independently and we are not a party to the arrangement between you.

Intellectual property

The platform, including its software, design, and branding, belongs to Lotura. These terms do not grant you any right to use them except as needed to use the service.

Disclaimers

The platform is provided on an “as is” and “as available” basis, without warranties of any kind. We do not warrant that the service will be uninterrupted or error-free.

Limitation of liability

To the fullest extent permitted by law, Lotura will not be liable for indirect, incidental, or consequential damages arising from your use of the platform.

Termination

You may stop using the platform at any time. We may suspend or end access if these terms are violated or if we discontinue the service.

Governing law

These terms are governed by the laws of British Columbia, Canada, without regard to its conflict-of-laws rules.

Changes

We may update these terms from time to time. Continued use of the platform after a change means you accept the updated terms.

Contact

Questions about these terms can be sent to hello@lotura.ca.