Privacy policy

Lotura is a reservation and referral platform used by restaurants and the hotel concierges who refer guests to them. This policy explains what information we collect when you use the platform, why we collect it, and the choices you have. It applies to guests who submit reservation requests, restaurant staff who use the dashboard, and hotel partners who view their referral activity.

Information we collect

• Reservation details you submit through a booking form: name, email, phone number, party size, requested date and time, and any notes.
• Referral information: which hotel partner sent a guest, and whether the reservation was confirmed or redeemed. This is what the reward between a restaurant and a hotel is calculated from.
• Account information for restaurants and partners, such as business name and the credentials used to sign in.
• Technical data needed to operate the service, including a session cookie that keeps a dashboard user signed in.

How we use information

• To deliver reservation requests to the correct restaurant and let staff confirm, decline, or cancel them.
• To attribute a booking to the referring hotel and track the rewards earned for guests who dine.
• To let a guest view or change their own reservation through the link they receive.
• To secure the dashboard and prevent unauthorized access to guest information.

How information is shared

A guest’s reservation is shared in full with the restaurant they booked. That is the point of submitting it.

If you booked through a hotel’s link, that hotel is also shown a limited record of the referral it made: your first name and last initial, the date, and whether the reservation went ahead. It is not shown your email address, your phone number, your full surname, or any note you left. This is how a concierge sees that the guest they helped was looked after, and it is the basis on which the restaurant rewards the hotel. If you would rather a hotel not receive that record, book through the restaurant directly rather than through the hotel’s link.

We use a small number of service providers to run the platform — our database and hosting provider and our email provider — and they process data only on our behalf. Their servers may be located outside Canada, including in the United States, which means information may be stored there and can be subject to the laws of that country. We do not sell personal information, and we do not share it with anyone else except where the law requires it.

Data storage and security

Information is stored in a managed database with access restricted to the server side of the application. We use reasonable technical and organizational measures to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Retention

We keep reservation and referral records for as long as needed to provide the service and to meet the operational and record-keeping needs of the participating restaurant. We remove or anonymize information when it is no longer required.

Your choices

You may request access to, correction of, or deletion of your personal information by contacting us at the address below. Restaurants and partners can also manage much of their own data directly within the dashboard.

Children

The platform is intended for restaurants, hotels, and their adult guests. It is not directed at children, and we do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page.

Contact

Questions about this policy or your information can be sent to hello@lotura.ca.