How to use Concierge Connect
One platform, three sides. Find the short guide for how you use it below — whether you run the restaurant, work the concierge desk, or are booking a table.
For restaurants
Take reservations from every hotel that refers you, and see which ones fill your tables.
- 1
Sign in to your dashboard
Use your email and password at the restaurant sign-in. Every hotel referral and direct booking lands here in one place.
- 2
Confirm or decline requests
Each request shows the guest, party size, time, and referring hotel. Confirm or decline in a tap — declines automatically email the guest with a walk-in invitation.
- 3
Add your hotel partners
On the Partners page, add each hotel. Every partner gets a booking link and QR code for their desk, plus a private dashboard of their own.
- 4
Reward the concierges
A hotel earns a star each time one of its guests actually dines. You set what a star is worth and can issue a gift card — the concierge sees it on their dashboard.
For hotel concierges
Recommend the restaurant, and your guest books in seconds. Watch your rewards add up.
- 1
Get your access code
The restaurant sends you a short access code. Enter it on the registration page to create your own login with your email and a password.
- 2
Share your booking link
Hand a guest your QR card or send your booking link. They book on their phone — no app, no account.
- 3
Earn a star per diner
Every guest who shows up and dines earns you a star. Your dashboard shows stars earned, their dollar value, and every referral you have sent.
- 4
Redeem your rewards
The restaurant issues your gift card against the rewards you have earned. The code appears on your dashboard, ready to use.
For guests
Book a table your hotel recommends, in under a minute.
- 1
Scan or tap the link
Scan the QR card at the concierge desk, or tap the link they share. It opens a simple booking form.
- 2
Choose your details
Pick a date, time, and party size, and add your name and contact. That is it — no account to create.
- 3
Get confirmed
The restaurant reviews your request and emails you back to confirm. If a time is full, walk-ins are always welcome.
Common questions
Do guests need to download an app?
No. Guests book on a normal web page from a QR scan or a link. Restaurants and concierges can optionally add the dashboard to their home screen, but it is never required.
What does a “star” mean?
A star is a reward a hotel earns each time a guest it referred actually dines. The restaurant sets what each star is worth in dollars, and can issue a gift card for the total earned.
Is a concierge account tied to one restaurant?
Yes. An access code links a concierge’s login to the specific hotel and restaurant it came from. A concierge who refers to more than one restaurant gets a separate code and login for each.
What happens when a reservation is declined?
The guest is emailed automatically, letting them know the requested time is full and that walk-ins are welcome. Any hotel discount they were offered still applies.
Who can see a guest’s details?
Only the restaurant sees full guest contact details. A hotel concierge sees just a first name and last initial for the referrals they sent — enough to recognize a guest, never the full record.
Still need a hand?
We read every message and usually reply the same day.